Category Archives: Customer service

Customer Service = Clean Floors, Happy Customers

At NEW Solid Surface Cleaning, we have one simple goal: happy customers. Customer service is our priority, from the moment you schedule your floor cleaning appointment to the moment we pull out of your driveway after the job. Here’s the customer service you can expect from us.

Customer service as Jake arrivesWhen we arrive for floor and carpet cleaning

We’ll greet you at the door with a friendly smile and a hand shake. Then, we’ll ask to see the area you want cleaned: carpet, upholstery, tile and grout, wood, vinyl or natural stone floors. We’ll ask about any special circumstances. Are there any pet stain issues? Have you noticed any other spills or stains? Do we need to watch out for pets or small children while we’re cleaning? Does it matter where we start? What would be most convenient for you?

Certainly, we realize we’re guests in your home, and we do our best to be courteous and considerate of your needs.

Customers typically do a good job moving furniture out of the way for cleaning. If it’s difficult for you to move the furniture yourself, we’ll move it at no extra charge. We can easily place sliders under sofas, loveseats and recliners to move them. Entertainment centers, curio cabinets, beds, dressers and other large furnishings are best left in place. We can clean around them.

While we are cleaning floors and carpetscustomer service floor cleaning

First and foremost, we make sure your property and furnishings are protected while we’re cleaning. The cleaning method we use to clean floors is safe and effective. Every step of the cleaning process is carefully completed by our professionally trained staff. Detail oriented, we use corner guards to prevent our hoses from bumping or rubbing against corners as we clean. We lay towels in transition areas to prevent slips. We make sure to vacuum, pretreat, scrub and rinse all accessible areas of the floor or upholstery.

Before we leave a floor cleaning job

Most customers are concerned about how long it takes for their carpets to dry. Because of this, we always place fans in the carpeted rooms that we’ve cleaned. We are very conscious of having the carpets dry in 4 to 5 hours. That way, you can get back to your normal routine. Any furniture we removed will be put back in place. We’ll pack up our hoses and cleaning tools and be on our way. We can lock up when we leave, if you prefer.

Customer service is our priority

It’s all about providing the best possible customer service we can. Our customers know we’ll take care of any floor or upholstery cleaning they need. To schedule a residential or commercial floor cleaning appointment, call Randy at 920-604-3773.